SHIPPING POLICY
STARRUN BIKE Inc.
Last updated august 1, 2023
COSTS & DESTINATIONS
Ship to the US lower 49 states
(Delivery to Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California)
(Not delivery to Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
We provide free shipping via FedEx Ground delivery. We ship from California USA. Any orders will be shipped in 2 working days, not including weekends and holidays. The delivery time is usually 3-8 business days, delivery date depends on FedEx.
Due to COVID-19, the shipping efficiency of transportation is not stable. If you have another requirement, please contact our customer service for more details, we are happy to help you.
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires the recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. We provide free shipping, and you are free to choose between these two services, but delivery results depend on FedEx.
SHIPPING TIME
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by STARRUN are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
Before shipping
Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.
If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.
If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. If it exceeds 2 hours, 25% of the order amount will be charged as a processing fee.
Change of Address: No charge fee.
Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.
Customer will be charged 4% fee by cancel the order within one extension, Customer canceled orders that are postponed twice or more will not be charging any fee.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $150. Fucare will provide a return shipping label, and the designated carrier will collect the return package.
Or the customer may also choose self-return or arrange the return shipment by himself.
Please Note: We do not accept returns for accessories that are not quality problems.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the costomer is also responsible for the return shipping cost of $150.
Replacements and exchanges:
A)If you successfully exchange the item, $20 will be charged as a processing fee.
B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.
C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150.
ORDER TRACKING
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.